Packing and Delivery

Packing

All of our parcels are packaged using plastic-free, biodegradable, reusable and recyclable materials.  

We use paper packing tape which can be left on your boxes to be recycled with them.  

Address labels and order notes are printed on recycled paper.

We use packing filler in some parcels - wood wool or white packing peanuts. Both are compostable and biodegradable. The peanuts are made from GM-free starch and can be dissolved in water, leaving no micro-plastics or chemicals behind.  

We sometimes re-use packaging that we receive from our suppliers, or that has been donated, including boxes and packing filler. If your order is a gift and you would prefer new packaging, please let us know.

Please re-use or recycle our packaging wherever you can.

Delivery

All of our parcels are sent out via Royal Mail standard delivery, 2nd class at a cost of £3.00.

Your parcel should reach you within 3 to 5 working days following your order. This may be extended in busy periods such as around Christmas.

We dispatch parcels weekdays, Monday to Friday. Any orders placed after 12pm on a Friday will be dispatched the following Monday (excluding Bank Holidays where they will be sent out the next working day). You will receive a confirmation email when your order is dispatched.

We do our best to get parcels sent out ASAP. If you need your items urgently, please let us know and we’ll do our best to help.

We only deliver to addresses within the UK. Shipping parcels long distances isn’t what we believe in - we want to keep our carbon footprint as small as possible.

Collection

Order collection is free and available to customers who are able to collect from Leeds, LS19. Available Monday to Friday.

Collection address and pick-up times will be communicated via email once your order is complete. Please ensure you choose Local Pick up at checkout.